Last updated October 2026.
Once your date is reserved, our team turns down other celebrations and begins planning yours. For that reason, all services and payments, including the retainer, are non-refundable unless Montage agrees otherwise in writing.
Payments made before a cancellation are not refunded, and any remaining balance on your invoice is no longer due. Please tell us as soon as possible by emailing hello@montage.events.
Reach out first. Where our team is available, we may move your payments to a new date at our discretion. Changes are confirmed in writing.
If we cancel or cannot provide a service you paid for, we will first offer a qualified replacement or a new date. If neither works for you, we will refund payments for the services not provided.
Any refund Montage approves is returned to your original payment method within 10 business days. Your bank may take a few additional days to show it.
If something is not right, contact us at hello@montage.events before opening a dispute with your bank. We will always work with you on a fair solution.